Agreement to these terms

By accessing memoirsofshea.com, this shopping app, or placing an order, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our services. We may update these terms; the current version is always posted on this page.

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase products. By ordering, you represent that the information you provide is accurate and that you are authorized to use the payment method provided.

Products and descriptions

We sell handmade whipped shea body butters, soaps, candles, and related bath and body items. Product images and descriptions aim to represent color, texture, and scent accurately, but natural ingredients and small-batch production can cause slight variation between batches. Scent strength and skin results vary by person. Our products are for external use only unless otherwise stated. Read ingredient lists if you have allergies or sensitivities.

Pricing and payment

Prices are shown in U.S. dollars unless noted otherwise and may change without notice until you complete checkout. Promotions, discount codes, and free-shipping offers apply only as stated and cannot be combined unless we explicitly allow it. We reserve the right to refuse or cancel orders with pricing errors, suspected fraud, or unauthorized payment use. Payment is collected at checkout through our secure payment processor.

Orders and acceptance

Your order is an offer to purchase. We send an order confirmation email when we receive it, but that email does not mean we have accepted your order. We may decline or cancel an order (for example, if an item is out of stock or we cannot verify payment). If we cancel after payment, we will refund the amount charged.

Shipping

Shipping options, costs, and estimated delivery windows are shown at checkout. Risk of loss passes to you when the carrier takes possession of the package. See our Shipping policy for processing times and delivery details. We are not responsible for delays caused by carriers, weather, customs, or incorrect addresses you provide.

Sales and refunds

Because our whipped shea and bath products are handmade personal-care items, all sales are final once your order ships. See our Sales policy for details on damaged or incorrect shipments.

Accounts

If you create an account, you are responsible for keeping your login credentials confidential and for activity under your account. Notify us promptly if you suspect unauthorized access. We may suspend or terminate accounts that violate these terms or misuse our services.

Acceptable use

You may not use our site or app to violate laws, infringe others’ rights, scrape or overload our systems, attempt unauthorized access, resell products in violation of our policies, or post false or misleading reviews. We may restrict access for conduct that harms Memoirs of Shea, other customers, or our partners.

Intellectual property

All content on this site and app — including logos, product names, photography, copy, and design — is owned by Memoirs of Shea or our licensors and protected by copyright and trademark laws. You may not copy, reproduce, or use our branding without written permission.

Disclaimer of warranties

Products and services are provided “as is” to the fullest extent permitted by law. We disclaim implied warranties of merchantability and fitness for a particular purpose except where such disclaimers are not allowed. Nothing in these terms limits your statutory rights as a consumer where applicable.

Limitation of liability

To the maximum extent permitted by law, Memoirs of Shea and its owners, employees, and suppliers are not liable for indirect, incidental, special, or consequential damages arising from your use of our services or products. Our total liability for any claim related to an order is limited to the amount you paid for that order.

Governing law

These terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law rules, except where your local consumer protection laws require otherwise. Disputes should first be addressed by contacting customer support; where permitted, courts in New York may have exclusive jurisdiction.

Contact

Questions about these terms? Use the support contact on your order confirmation or reach us through the channels listed on our About page.